Our Commitment
Grievance Redressal Policy
We value your trust and are committed to addressing any concerns or complaints promptly and transparently. We aim to provide a resolution within 21 working days from the date of receiving your complaint.
Step 01
How to Reach Us
Clients may reach out through any of the following channels:
Phone
+91 9167799966 (Mon–Fri, 10:00 AM – 6:00 PM)
Post / Registered Office
M M Fabrication, Survey No. 93, Plot No. 52, Deonar Gala No. 1, B.D. Hygenic Foods Pvt Ltd, Mumbai, Maharashtra – 400043
Step 02
Escalation Matrix
Key Contacts by Role
| Designation | Contact Person | Phone | Working Hours | |
|---|---|---|---|---|
| Customer Care | Vivek Prashant | 9167799966 | vivekprashant@alfaviewtradingresearch.com | Mon–Fri, 10 AM–6 PM |
| Head of Customer Care | Vivek Prashant | 9167799966 | vivekprashant@alfaviewtradingresearch.com | Mon–Fri, 10 AM–6 PM |
| Compliance Officer | Vivek Prashant | 9167799966 | vivekprashant@alfaviewtradingresearch.com | Mon–Fri, 10 AM–6 PM |
| CEO | Vivek Prashant | 9167799966 | vivekprashant@alfaviewtradingresearch.com | Mon–Fri, 10 AM–6 PM |
| Principal Officer | Vivek Prashant | 9167799966 | vivekprashant@alfaviewtradingresearch.com | Mon–Fri, 10 AM–6 PM |
Step 03
Still Not Satisfied? External Escalation
If your grievance remains unresolved after contacting the above authorities, you may escalate through the following regulatory channels:
01
SEBI SCORES Portal
Raise your concern through SEBI's Complaints Redress System: scores.sebi.gov.in
02
Online Dispute Resolution (ODR)
For further escalation after SCORES: smartodr.in
03
SEBI Helpline
Call SEBI directly at 1800 22 7575 (Toll-free) or 1800 266 7575